1. Free Trial Pre-Condition
BASIS offers a 7-day free trial with full access to Starter plan features. No credit card is required to begin. This allows your team to fully evaluate the platform and verify its native HubSpot integration before committing to a paid subscription. Because you can experience the full value of the platform before purchasing, we do not offer standard refunds once a paid subscription is activated.

2. Subscription Cancellations
BASIS operates on a month-to-month billing cycle. You may cancel your subscription at any time via your account settings. Cancellation will immediately prevent any future recurring charges. We do not provide prorated refunds for the remainder of the current billing cycle. You will retain full access to your selected plan features until the end of your paid month.

3. Account Upgrades and Downgrades

• Upgrades: If you upgrade your plan mid-cycle to increase your champion monitoring limit, you will be charged a prorated amount for the higher tier for the remainder of that month.

• Downgrades: If you choose to downgrade your plan, the new rate and limits will apply at the start of your next billing cycle. We do not issue partial refunds for mid-cycle downgrades.

4. Service Failure Credits
If BASIS experiences internal downtime that prevents the execution of your automated HubSpot sweeps for more than 48 consecutive hours, you may contact our support team to request a prorated credit or refund for that specific billing period. This exception does not apply to outages caused directly by HubSpot or any third-party service outside our control.

5. Payment Disputes
We ask that you contact our billing team directly to resolve any discrepancies before initiating a chargeback with your payment provider. Unwarranted chargebacks will result in the immediate suspension of your BASIS account and the revocation of your HubSpot OAuth access.